Outside Property Claim Representative - Culver City, CA

Outside Property Claim Representative - Culver City, CA

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category: Claims

Compensation Overview: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range: $65,300.00 - $107,600.00

What Is the Opportunity?

Location Requirement

This position services Insureds/Agents in Riverside County or Northwest Los Angeles County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. For the Riverside County location, ideal locations include Riverside, Redlands, Jurupa Valley, Moreno Valley, Beaumont, Grand Terrace, Colton, Bloomington, Rialto, and surrounding areas. For the Northwest Los Angeles County location, ideal locations include Culver City, Inglewood, Santa Monica, Los Angeles, Beverly Hills, Van Nuys, Sherman Oaks, Burbank, Glendale, Pasadena, and surrounding areas.

Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

• Handles 1st party property claims of moderate severity and complexity.
• Completes field inspection of losses including accurate scope of damages.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability.
• Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount.
• Negotiates with multiple constituents.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages.
• Meets all quality standards and expectations.
• Maintains diary system, capturing all required data.
• Manages file inventory to ensure timely resolution.
• Handles files in compliance with state regulations.
• Provides excellent customer service.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions.
• Provides multi-line assistance.
• May provide mentoring and coaching.
• May attend legal proceedings.
• CAT Duty: This position will require participation in our Catastrophe Response Program.
• Must secure and maintain company credit card.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required.
• On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.
• This position requires the individual to access and inspect all areas of a dwelling or structure.

Perform other duties as assigned.

Minimum Education Required: High School/GED

Job Category: Claims

Additional Qualifications/Responsibilities: Bachelors Degree preferred. General knowledge of estimating system Xactimate preferred. Customer Service experience - preferred Interpersonal and customer service skills Advanced Organizational and time management skills- Advanced Ability to work independently Intermediate Judgment, analytical and decision making skills - Intermediate Negotiation skills Intermediate Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively Intermediate Investigative skills Intermediate Ability to analyze and determine coverage Intermediate Analyze, and evaluate damages Intermediate Resolve claims within settlement authority Intermediate Valid passport preferred. What is a Must Have? High School Diploma or GED required. A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required. Valid driver's license required.