Outreach and Program Manager

Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss. Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals. Our vision is a world in which no person is limited by their visual capacity. GuildCare, Lighthouse Guild’s innovative community-based Adult Day Health Care Program providing services to adults who are blind or visually impaired and have chronic health care needs is seeking an Outreach & Program Manager for its Manhattan location. 

Qualifications:

Baccalaureate or Master’s Degree in Public Health, Healthcare Administration, Social Work, Nursing, Human Services or a related field (Master’s preferred). Strong organizational and project management skills. Excellent communication and relationship-building skills. Experience in program coordination/management, outreach or community engagement. Experience in adult day services or with visually impaired populations preferred. An ability to speak and understand Spanish helpful but not required. Proficiency with Microsoft Office.

Position Summary:

The Outreach & Program Manager is responsible for both leading community engagement efforts and managing the day-to-day operations of GuildCare.  This role is responsible for ensuring high-quality program delivery, support with regulatory compliance, while building strong relationships with community partners, referral sources, and stakeholders to expand the program’s reach and impact.

Key Responsibilities:

• Oversee daily operations of the program, ensuring compliance with State and Federal regulations related to Adult Day Health Care (ADHC) Programs.
• Support the interdisciplinary team in developing, scheduling, and implementing a program of therapeutic activities tailored to the needs of individuals with visual impairment, including adaptive activities.
• Monitor program quality, compliance, and participant satisfaction.
• Track and report program outcomes and metrics.
• Contribute to program planning and evaluation to improve effectiveness.
• Develop and maintain relationships with referral partners, community organizations, and stakeholders.
• Represent the program at community events, health fairs, and networking opportunities.
• Deliver presentations to community groups and organizations including community centers, subsidized housing areas, and churches.
• Coordinate and monitor transition into the program.

General Responsibilities:

• Completes all required records and reports on a timely basis.
• Attends all required staff meetings and conferences.
• Works with other team members to foster interdisciplinary understanding, cooperation and a unified treatment approach.
• Along with all other GuildCare staff, performs general assistance tasks on a regular basis as assigned by program director. These include: escorting registrants throughout the space, including to and from the restroom, assisting with transportation, serving meals, cleaning up after meals as needed, and filling in for absent coworkers.
• Maintains confidentiality of potential registrants and their families.
• Maintains confidentiality of registrant protected health information.
• Responsible for following the LGI Workforce security policy; will access information systems and ePHI authorized by Clinical Authorization only.

• Performs other duties as deemed necessary and appropriate by the Program Director.
• Observes and implements the Registrants' Bill of Rights.

We offer a very competitive salary and benefit package. Convenient Upper West Side location.

Benefits:

• 403 (b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Agency Website: https://www.lighthouseguild.org/ 

Equal Opportunity Employer
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