Order Management Specialist

Order Management Specialist

The Order Management Specialist is responsible for managing the sales and fulfillment of spare parts and replacement pumps, working directly with customers as well as through agents and distributors. This role ensures accurate order processing, timely delivery, and exceptional customer support across global operations.

Key Responsibilities

• Prepare and issue quotes for inquiries including spare parts, replacement pumps, and third-party spares
• Provide service and support to address customer inquiries
• Manage customer communications with professionalism and clarity
• Enter and process orders in the ERP system
• Research and resolve missing data in internal systems to support customer needs
• Handle multiple orders and time-sensitive tasks, ensuring timely updates and delivery
• Collaborate with global teams and sales to ensure orders meet customer requirements
• Provide technical support and cooperate with international sales offices
• Prepare monthly sales reports and performance summaries
• Assist customers in selecting appropriate products based on their needs
• Coordinate with internal support departments to ensure seamless service
• Perform additional duties as reasonably assigned

Skills & Qualifications

• Strong multitasking and prioritization abilities; excellent time management
• High attention to detail and commitment to quality
• Effective communicator across diverse global teams
• Familiarity with industry practices and ERP systems
• Organized and capable of monitoring multiple activities simultaneously
• Adaptable and decisive in fast-paced, evolving environments
• Skilled in process development and continuous improvement
• Passionate about customer satisfaction and service excellence
• Experience in customer service and support roles
• Comfortable working in an international, values-driven organization
• High sense of responsibility and responsiveness to customer needs
• Experience with pump technology is a plus
• Strong presentation and communication skills
• Service-minded and solution-oriented personality

Work Environment

• Up to 10 days of domestic and international travel annually
• Work onsite - Monday - Friday in Chesapeake, VA

Pay and Benefits

The pay range for this position is $25.50 - $28.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chesapeake,VA.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.