Order Fulfillment Specialist - Lubbock, TX

Order Fulfillment Specialist - Lubbock, TX

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do:

1. As an Order Fulfillment Specialist, you will be in the office 5 days per week, supporting the US, Canada, and Latin America, and your hours will vary depending on what region you will be supporting.
2. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
3. Monitor inventory levels to order ship from the proper warehouse.
4. Manage backorders.
5. Maintain ship dates.
6. Manage order cancellations quickly.
7. Answer calls
8. Handle customer questions concerning shipments, backorders, escalations etc.
9. Pull regular reports to manage orders.
10. Manage cases in Salesforce.com.

Minimum Education Required: High School/GED

Job Category: Operations

Additional Qualifications/Responsibilities:

• Required Problem-solving
• Proactive Agile work in fast-paced environment with quickly changing priorities
• Able to manage tasks effectively
• Active Listening skills
• Experience with CRM and ERP software, ideally Salesforce.com and SAP
• Attention to Detail
• Microsoft Office Suite experience
• Being bilingual in English and Spanish is a strong asset

HIRING HOURLY RANGE: $18.75-$30.25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

Location: Lubbock, Texas

Job Code: Manufacturing

Company: Johnson Controls