Operations Manager

About the Role

We are seeking an Operations Manager to support a large, state-of-the-art contract development and manufacturing organization (CDMO) located in Holly Springs, NC. This facility is one of the largest end-to-end biopharmaceutical manufacturing sites in North America, specializing in large-scale cell culture production and advanced biologics manufacturing.

This is a contract position requiring daily onsite presence , working in close partnership with the customer’s hiring and people managers. The Operations Manager will lead and manage Insight Global consultants/contractors only, ensuring smooth day-to-day operations, team engagement, and process improvement. This role serves as a critical liaison between the CDMO customer , Insight Global , and Evergreen , acting as the central point of coordination to ensure alignment, communication, and collaboration across all stakeholders.

Schedule

Onsite Monday–Friday

Core hours: 7:00 AM – 4:00 PM (arrival by 6:30 AM)

What You’ll Do

• Lead and Manage People:

- Oversee scheduling and timekeeping in collaboration and alignment with customer stakeholders and the Insight Global Account Manager.

- Conduct 1:1 meetings with consultants provide job-related feedback, and report progress to the Project Coordinator (PC).

- Maintain high morale through open communication and by planning team-building events

• Operational Oversight:

- Ensure adherence to internal policies and support the creation and implementation of SOPs for consistent processes.

- Manage access and security coordination for consultants.

- Run orientation meetings for new hires

• Process & Reporting Improvements:

- Identify gaps in reporting and develop new metrics and KPIs.

- Curate qualitative feedback into measurable, actionable data.

- Act as a consulting partner to the customer for continuous improvement initiatives.

• Cross-Functional Collaboration:

- Serve as the primary liaison between the CDMO customer, Insight Global, and Evergreen.

- Ensure consultants are supported and customer expectations are met.

- Escalate pay rate or contractual issues to the Program Coordinator.

Team Composition & Skillsets Managed

You will manage a diverse group of Insight Global consultants supporting technical operations, including:

• Maintenance Technicians

• Utility Operators and Mechanics

• HVAC Specialists

• Electricians

• Technical Writers

• Training Coordinators

• Quality Specialists

These roles support critical functions within Process Maintenance, Utility Operations, and Instrumentation departments at the CDMO site.

Qualifications

• 5–10 years in an operational management role, required experience in a pharmaceutical manufacturing environment.

• Background in supporting technical operations such as maintenance, site utilities, HVAC, or instrumentation.

• Strong understanding of industrial or facility operations and ability to communicate effectively with technical teams.

• Proven ability to manage diverse skillsets and roles in a fast-paced environment.

• Experience creating and implementing SOPs, policies, and process improvements.

• Excellent interpersonal and communication skills for cross-functional collaboration.

• Proficiency in Microsoft Office Suite and ability to develop reporting dashboards.

• Strong problem-solving skills and ability to make decisions under pressure.

• Ability to work onsite daily and maintain alignment with multiple stakeholders.

• Familiarity with KPIs, performance metrics, and continuous improvement methodologies.