Operations Management Executive Director - Life Sciences Sector

Operations Management Executive Director - Life Sciences Sector

Job ID

Posted

06-Aug-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Executive Management, Facilities Management

Location(s)

Boston - Massachusetts - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - United States of America, Hartford - Connecticut - United States of America, Miami - Florida - United States of America, New York City - New York - United States of America, Philadelphia - Pennsylvania - United States of America, Providence - Rhode Island - United States of America, Richmond - Virginia - United States of America, Washington, D.C. - District of Columbia - United States of America

Position is equivalent to a Sector Director

Job Summary:

The Operations Management Executive Director (OMED) is a critical executive leadership role responsible for the overall success of a defined global sector portfolio within the organization. This role requires a highly visible and engaged leader with full ownership of sector performance, including financial results, client satisfaction, and talent development. The OMED drives strategy, fosters durable client partnerships, and ensures the delivery of exceptional service, ultimately contributing to significant growth and profitability across the portfolio. This role demands a strategic thinker, a strong communicator, and a proven leader with the ability to build and maintain high-performing teams.

Responsibilities:

Client Success & Relationship Management:

• Serve as the senior owner for client success, consistently meeting, managing, and exceeding all client expectations.

• Maintain a high and measurable degree of client satisfaction and engagement, striving for top promoter scores across the portfolio. Develop and implement improvement plans in collaboration with Alliance Directors.

• Build and maintain strong relationships with key senior clients, driving strategy and ensuring long-term partnership success.

• Articulate a detailed understanding of client contract scope, commercial opportunities, and areas of growth.

Business & Portfolio Growth:

• Drive organic growth across all service lines and secure new client acquisitions.

• Lead the development, implementation, and monitoring of short and long-range business plans and budgets to achieve scorecard, revenue, and EBITDA targets, including stretch financial goals.

• Bring all CBRE expertise and service lines to the client, creating a unified and valuable service offering.

• Identify and pursue opportunities for portfolio expansion and the introduction of new service lines and solutions, enabling both sector and client growth.

• Drive year-over-year growth using positive leverage.

Operational Excellence & Risk Management:

• Ensure all CBRE and client requirements are met, from operational excellence and technical compliance to service delivery and innovation.

• Optimize the cost of services across the entire portfolio, creating value for both clients and CBRE.

• Manage and mitigate commercial and contractual risks effectively.

• Partner and engage with Platform and other CBRE global practice areas to ensure operational excellence and