Operations Associate - Miller Hill Mall

Operations Associate

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the team to perform functions prior to store opening. Primary responsibilities include:

• Customer Service: Providing excellent service when customers ask questions or request assistance.
• Executes Pricing and Signing: Changing ticket prices and signing on merchandise across the store.
• Replenish and Restock the Store: Assisting sales floor peers and leaders by pulling and preparing merchandise to ensure all customers have the styles and sizes they need.
• Receive and Unload Merchandise: Working with co-workers to unload a truck and prepare merchandise in the backroom.
• Backroom Standards: Keeping the stockroom safe, clean, and organized.
• Omnichannel: Contributing to omnichannel efforts including Buy Online Pickup In Store, Ship From Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise Strategy: Executing the plans communicated by leadership on where to place merchandise throughout the store with efficiency and detail.

Participate in a learning environment to absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core competencies and accomplishments include:

• Results: Solving problems and making smart decisions that drive sales, profit, or customer service; executing work efficiently and effectively; inspiring strong performance in yourself and others.
• Ownership: Providing great customer service; cooperating and building positive, inclusive, and respectful relationships; taking accountability for your actions and outcomes.
• Intensity: Proactively finding ways to improve the customer experience; showing confidence and courage to do whats right; taking action with energy and urgency.

Work experience: 1-2 years retail experience.

What you get: If eligible, a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay Range: USD $12.50/Hr - USD $15.63/Hr.