Operations Analyst - 3rd Shift- Wire Exception & Repair

Company : Disability Solutions

Location : Richmond, VA, 23214

Posted Date : 5 November 2025

Job Type : Other

Category : Information Design & Documentation

Occupation : Operations Analyst

Job Details

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Analyzing wire instructions to successfully repair complex wire payments
Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
Ability to navigate multiple processing applications during research and exception processing
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes

Required Qualifications:

Minimum of 1 year experience with Wires or research and analysis experience in a production environment
Ability to multitask using various systems/applications
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Strong ability to work both independently and collaboratively
Excellent communication/organizational skills
Proficient work experience with Microsoft Office Suite, especially Excel.
Schedule is 11pm to 8am
Overtime as needed

Desired Qualifications:

Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
Working knowledge of payment investigation systems
Financial industry experience
Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking

Shift:
3rd shift (United States of America)

Hours Per Week:
40