On-Site Service Specialist (Full Time)

On-Site Service Specialist (Full Time)

Location: GRAND RAPIDS, MI, US, 49548-3437

Company: Grainger Businesses

Work Location Type: Onsite

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products.

Compensation: This position is hourly. The anticipated base pay compensation range for this position is $21.11 to $26.34 per hour.

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

Position Details:

We're hiring a full-time/part-time On-Site Service Specialist in the Grand Rapids, MI area. The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

You Will:

• Perform machine break/fix activities for different machines at the customer's site.
• Implement territory work relating to customer inventory projects.
• Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process.
• Assist customers with staging, labeling and organizing product at a customer site.
• Will cover PTO and will have route based responsibilities and activities when needed.
• Complete product relocation and discontinuation process

You Have:

• 3 years' experience in customer service or warehouse environment
• High School diploma or equivalent
• Technical skills and experience solving problems
• Ability to lift 25 to 60 lbs or work in difficult positions
• Managed several projects simultaneously
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.