Office & Customer Service Administrator

Office & Customer Service Administrator

We're not your average sign shop, we're in the top 20% of all FASTSIGNS franchises with a mission to light up skylines and help brands shine. We're looking for a proactive, resourceful Office & Customer Service Administrator to be the face (and heartbeat) of our front office.

If you thrive in a fast-paced, creative environment where no two days are alike, and you're ready to make an impact from day one, we'd love to meet you.

What You'll Do

You'll be the first person customers see and hear and the one who keeps communication flowing and operations running smoothly. Key responsibilities include:

• Greet and assist walk-in customers with professionalism and warmth
• Answer and route inbound calls and inquiries to the appropriate sales team
• Qualify new leads using our process and ensure smooth hand-offs to Business Development
• Confirm installation appointments and coordinate details with clients and installers

• Enter vendor invoices into QuickBooks Online accurately and on schedule
• Handle accounts receivable: make outbound calls, send statements, and escalate overdue accounts as needed
• Assist with daily deposits, collections tracking, and reporting
• Maintain organized files (digital and physical) for jobs, vendors, and accounting records

• Manage supplies, mail, and vendor coordination
• Keep reception area and conference space organized and client-ready
• Support the Leadership Team with administrative projects
• Participate in weekly team meetings and contribute to process improvement

What We're Looking For

• 35 years of administrative or customer service experience (ideally at the same company we value stability)
• Strong working knowledge of Google Workspace (Docs, Sheets, Calendar, Drive)
• Proficient with QuickBooks Online or similar accounting software
• Comfortable qualifying leads, managing multiple priorities, and working across departments
• Excellent communication and organizational skills
• A proactive problem solver who takes initiative and doesn't wait to be told what's next
• Professional, friendly, and confident on the phone and in person

Compensation & Benefits

• Base pay: $47,000$55,000 annually (? $23$27/hr), depending on experience
• Bonus eligibility: Monthly team bonus opportunity based on company sales performance
• PTO: Available after 90 days
• Simple IRA: Eligible after 1 year with 3% employer match
• Career growth: Room to grow as we scale
• Culture: Collaborative, creative, and fast-moving, where our core values of teamwork, creativity, impact, challenge, and growth drive everything we do

You'll Love Working Here If You...

• Enjoy being a go-to problem solver who keeps things moving
• Like variety, from customer interaction to financial admin
• Take pride in organization, communication, and a job well done
• Want to be part of a growing business that values your ideas and initiative