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Umass Memorial Health Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Guides patients through the healthcare system from screening through diagnosis and follow up, by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients' families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients.

I. Major Responsibilities:

1. Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments.

2. Assists patients in understanding their diagnosis, treatment options, recommended follow up and resources available.

3. Utilizes nursing process to comprehensively assess the patients' physical and psychological status.

4. Evaluates progress of patients along the continuum and is responsible for professional and personal modifications along with the healthcare team as appropriate. May assist with tracking of post care patients to ensure post treatment standards of care are met along with referrals. As necessary, ensures that patients receive clinical satisfaction surveys.

5. Coordinates and participates in multidisciplinary planning conferences, collaboratively assists with the development of patient summaries for use by care team.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Bachelor's degree in Nursing.

2. Current Massachusetts Registered Nurse licensure and registration.

Preferred:

1. Masters Degree in Nursing.

Experience/Skills:

Required:

1. Minimum of 5 years nursing experience.

2. Excellent teaching, consultation, and customer service skills.

3. Excellent critical thinking skills.

4. Demonstrates leadership experience.

5. Excellent verbal and written communications skills.

6. Computer literate with knowledge of Microsoft Office products.

Preferred:

1. Skilled with utilization of EMR and other software.

2. Experience with Project Management.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.