NCIS Help Desk Analyst Tier 2 | Night Shift 10pm - 6am | Active Top Secret clearance

Help Desk Analyst Tier 2

Transform technology into opportunity as a Help Desk Analyst Tier 2 with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Shift position: Monday - Friday Night Shift 10:00pm - 6:00am EST

This position is pending funding.

Our work depends on a Help Desk Analyst Tier 2 joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

Meaningful Work and Personal Impact

As a Help Desk Analyst Tier 2, the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

• Initiate and resolves service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure services/incidents are completed
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

What You'll Need to Succeed

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:

• Security Clearance Level: Active Top Secret clearance
• Required Experience: 5+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• Required Certifications: Security+ CE
• Education: High School Diploma. AAS Preferred.
• Location: Onsite at Quantico, VA
• Shift: Night Shift 10:00pm 6:00am EST, Monday - Friday
• Position Availability: Position is pending funding.
• US Citizenship required

GDIT Is Your Place

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Own Your Opportunity

Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

The likely hourly rate for this position is between $29.84 - $40.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA VA Quantico