Member Support Expert

Member Support Expert

Job Category: Operations

Requisition Number: MEMBE001803

Posted: April 21, 2025

Full-Time

On-site

Member Support Center - TX

Austin, TX 78758, USA

Job Details

Description

Position Type: Full Time position Department: Member Support Center (Call Center) Compensation: $15.00 per hour

This is an in-office position, not a remote position Applicants selected for this position must be able to attend our 2-week paid training class from 9am-6pm CT Monday through Friday beginning April 28th.

Day in the life: After completing a two-week paid training, you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed.

Who are we looking for?

Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.

Perks of Joining Our Team:

• Flexible Scheduling
• Free Planet Fitness Black Card membership
• On-site gym with massage chairs
• Health/Dental/Vision benefits for Full Time employees
• PTO plan for Full Time employees
• Up to 40 hours of Personal Time for full and part time employees

Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.