Marketing & Commerce Operations - Experienced Associate

Specialty/Competency: Data, Analytics & AI

Industry/Sector: CM X-Sector

Time Type: Full time

Travel Requirements: Up to 40%

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.

• Conduct yourself in a professional manner and take responsibility for your work and commitments.

• Actively listen, check your understanding, interpret and respond appropriately.

• Tailor your communication style and method based on your audience.

• Organise and prioritise information and tasks to achieve efficient and effective outcomes.

• Suggest new ideas or solutions when problems and/or opportunities arise.

• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.

• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Basic Qualifications

Minimum Degree Required (BQ)

Bachelor's Degree

Minimum Year(s) of Experience (BQ)

1 year(s) of success in a consulting role at major utility company or professional services firm

Preferred Qualifications

Degree Preferred

Master's Degree

Preferred Knowledge/Skills

Demonstrates proven success and some understanding of customer business processes and customer organization-related operational areas (i.e. meter-to-cash), including the following: - Re-designing and/or improving business processes;- Performing in Oracle CC&B and/or SAP environments, understanding utility business process operation areas such as customer service, billing, credit & collections, field operations, meter operations, and revenue/finance management.Demonstrates some proven skills related to analyzing and comprehending business integration points for meter to cash processes (i.e. meter, billing, field operations, finance and regulatory) that involve leveraging the MS Office suite (Word, Excel, Visio, PowerPoint) and related technologies to conduct and generate metrics, process analyses, and business process re-engineering.

Job Description Generator Output

The Opportunity

As part of the Customer Consulting - Customer Experience team you are expected to contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. As an Associate you are expected to focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You are expected to be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by expanding your technical knowledge of firm services and technology resources.

Responsibilities

• Engaging in client projects and tasks

• Improving skills and knowledge for quality outcomes

• Building meaningful client relationships

• Learning to lead and motivate others

• Enhancing personal brand with technical knowledge

• Utilizing firm resources and technology

• Supporting senior team members

• Performing research and analytical tasks

What You Must Have

• Bachelor's Degree

• 1 year of experience of success in a consulting role at major utility company or professional services firm

What Sets You Apart

• Master's Degree preferred

• Understanding customer business processes and operational areas

• Re-designing and improving business processes

• Performing in Oracle CC&B and/or SAP environments

• Analyzing and comprehending business integration points

• Leveraging MS Office suite for metrics and analyzes

• Conducting business process re-engineering

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $44,200 - $91,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: