Manager, Store Facilities

Store Facilities Manager

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose: Effectively manage Store Facilities Coordinators and facility functions in assigned areas of responsibility. Effectively manage various store facilities duties that include management of repairs, contract enforcement and budgets with outside vendors and consultants. Manage responsibilities according to policies and procedures for repair, replacement, disaster recovery, emergency response, and other forms of business continuation and liability protection. Assist the Sr. Managers and Sr. Director of Store Facilities as assigned.

Essential Functions: Supervise Facilities Coordinators in performance of their duties. Responsible for managing day to day aspects of assigned store facilities repairs, replacements, and emergency repair response in a timely and cost-effective manner, according to department and corporate policy and procedure and with timely exception reporting to Facilities Sr. Managers and Sr. Director. Availability for after hour emergency management of store issues. Maintain detailed records of work orders, contracts, warranties and invoicing and monitor work orders for timely performance and quality by utilizing PDsitelink. Coordinate work as necessary with Real Estate Property Management to find quick resolution when landlord is responsible for maintenance Manage the coaching, training and performance of assigned Facilities Coordinators according to corporate and department guidelines and policy.

Competencies: People Building Effect Teams Developing Talent Collaboration Self Leading by Example Communicates Effectively Ensures Accountability and Execution Manages Conflict Business Business Acumen Plans, Aligns and Prioritizes Organizational Agility

Qualifications and Special Skills Required: B.S. degree in business, engineering or related field is desired. Minimum 7 years facilities maintenance management experience, preferably in a retail environment. Proficiency with Excel, Word and NOVAR energy management. Position requires a demonstrated ability to manage direct reports and interface with store personnel, internal management and outside vendors. Excellent communication skills, both oral and written. Exceptional customer service skills for managing Coordinator response with store personnel, internal management and outside contracts. Ability to perform job functions independently and in a challenging environment. Ability to prioritize multiple tasks and perform accurately with short deadlines. Excellent analytical skills both mathematical and problem solving. Demonstrated experience with organizing and maintaining accurate records and reporting formats utilizing data base management.

Physical Requirements/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.