Manager (Shift Manager) - CSOC - New York, NY

Manager (Shift Manager) - CSOC - New York, NY

Job Description

The Shift Manager will lead day-to-day operations for the CSOC shift team, ensuring high-quality monitoring, timely incident response, and clear communications with cybersecurity stakeholders. You'll supervise analysts, maintain operational readiness, and drive continuous improvements to analysis processes.

Top 3 impacts you'll own:

• Ensure timely identification, escalation, and containment of security incidents to minimize risk to business operations and network infrastructure.
• Maintain shift-level situational awareness and produce accurate, actionable reporting (Daily Reports, Metrics, Advisories) for leadership and peers.
• Improve CSOC effectiveness through quality control, playbook updates, and process improvements.

Responsibilities

Core Responsibilities

• Ensure that the CSOC analysts provide 24x7x365 monitoring and response to cyber events, and ensures any requirements and SLAs are met daily.
• Maintain ticket and investigation quality control and oversight for all functions for the CSOC shift.
• Ensure continuity of operations, coordinate shift turnover information, and conduct appropriate briefings to provide all updates, assignments, training, and uniform compliance.
• Ensure proper escalation, briefings, and communication of cyber events between CSOC analysts and to leadership as required.
• Support the development, revision, maintenance, and implementation of CSOC processes, protocols, systems, and metrics.
• Liaison with SMEs, business groups, the Network Operations Center, and external entities to inquire for information, escalate alerts, and facilitate communication.
• Coordinate with other sections in Information Security as needed to support projects, disseminate information, and implement processes supported by the CSOC.
• Directly assist in assessing, developing, maturing, and training the capabilities of the CSOC, this includes the maturation of people, processes, and technology.