Manager Revenue Cycle Document Operations

Manager, Revenue Cycle Document Operations

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

The Manager, Revenue Cycle Document Operations leads and oversees daily document management functions within the revenue cycle, ensuring timely, accurate, and compliant processing of correspondence and documentation. This role drives operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives. The manager fosters a culture of accountability, collaboration, and service excellence, while modeling core leadership standards such as integrity, communication, adaptability, and results-driven decision-making. Responsibilities include staff supervision, policy enforcement, stakeholder engagement, and resolution of complex issues involving sensitive information. External collaboration includes physicians, insurers, regulatory agencies, and auditors.

Core Responsibilities and Essential Functions:

• Oversee daily operations of the Revenue Cycle Document Operations department.
• Manage the correspondence team responsible for payer communications, patient inquiries, and documentation requests related to the revenue cycle.
• Utilize analytics to identify trends and opportunities for workflow improvement.
• Coordinate with other Revenue Cycle functions to optimize workflows and ensure timely documentation notifications.
• Monitor and report on key performance indicators (KPIs) at both department and individual staff levels.
• Foster a culture of continuous improvement and accountability to meet and exceed quality benchmarks.
• Develop, maintain, and enforce departmental policies and procedures.
• Manage payroll responsibilities for the department.
• Supervise correspondence staff, including hiring, onboarding, training, performance evaluations, and scheduling.
• Conduct regular team meetings and promote positive staff morale.
• Maintain strong customer service standards for internal and external stakeholders.
• Research, evaluate, and implement new technologies impacting the Correspondence function.
• Coordinate training programs and provide quality assurance feedback to staff.
• Promote professional development and growth opportunities for team members.
• Lead testing and implementation of new workflow processes to enhance operational efficiency.
• Maintain comprehensive training programs for team members, covering operational processes, policies, procedures, and job aids.
• Establish and monitor quality control measures to ensure excellence in service delivery and compliance with regulatory standards.
• Provide weekly and monthly reporting on Key Performance Indicators (KPIs) to track performance and identify improvement opportunities.

Required Minimum Education:

• Bachelors Business Administration/Management-Preferred or Bachelors Accounting-Preferred or Bachelors Finance-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 5 years commensurate work experience Required and Minimum 2 years experience in healthcare preferred, claims processing management, or other management role in a healthcare environment.

Required Minimum Skills:

Broad proven practical experience in hospital billing, follow up, and customer service

High Knowledge of hospital billing process and revenue cycle environment

High Knowledge of and skill in the use of computers and related systems and software

High Skill in problem solving in a variety of settings

High Skill in motivating and directing the work and activities of staff with the ability to effectively delegate

High Skill in technical and professional accounting

High Skill in good oral, written, and interpersonal communication, grammar, and spelling

High Skill in time management and project management

High Ability to effectively conduct regular department meetings

High Ability to work cooperatively in a team environment

High Ability to set climate for performance at optimum levels

High Ability to establish and maintain a cohesive work team

High Ability to work efficiently under pressure

Medium Ability to apply appropriate supervisory, management, and leadership techniques in an operational setting

High Ability to work independently and take initiative

High Demonstrates a commitment to continuous learning and to operationalize that learning

High Ability to willingly accept responsibility and/or delegate responsibility

High Ability to deal effectively with constant changes and be a change agent

High Ability to deal with difficult people and/or difficult situations effectively

High Ability to set priorities and use good judgement for self and staff

High