Manager, Partnership - Seller Lifecycle & Special ...

Manager, Partnership

Manager, Partnership will manage a team and oversee the seller experience, focusing on monitoring and supporting at-risk sellers and managing special projects. This role will be pivotal in preventing seller attrition, managing large-scale suspensions and terminations, and collaborating with key stakeholders to appeal decisions and protect the overall seller experience.

What You'll Do...

Seller Monitoring and Risk Management

• Monitor the health and activity of sellers throughout their journey, identifying those at risk of suspension, termination, or churn.
• Utilize data insights, performance metrics, and seller behavior trends to proactively identify potential risks to seller satisfaction and retention.
• Take proactive measures to mitigate risk and prevent attrition by implementing corrective actions and support interventions.

Suspension & Termination Oversight

• Work closely with internal teams to monitor and manage the suspension and termination process for sellers, ensuring transparency, fairness, and clear communication.
• Analyze large-scale suspension or termination cases, providing strategic solutions and support to prevent or minimize the impact on sellers.
• Serve as a key point of contact to manage seller escalations related to suspensions and terminations.

Appeals Management

• Collaborate with key stakeholders to develop and manage an appeals process for sellers facing suspension or termination, ensuring timely and effective resolutions.
• Coordinate with Legal, Compliance, and Seller Support teams to review appeal cases and communicate outcomes to sellers in a way that maintains trust and loyalty.
• Evaluate trends in appeals and provide recommendations for improving policies or seller communication strategies.

Stakeholder Collaboration & Communication

• Work cross-functionally with various departments, including Seller Support, Policy, Operations, and Legal, to protect the seller experience and ensure consistent processes across teams.
• Engage with key stakeholders to identify pain points in the seller life cycle journey and advocate for improvements or enhancements to policies and tools.
• Regularly update leadership on the status of at-risk sellers, large suspensions/terminations, and appeal outcomes.

Seller Experience Protection & Enhancement

• Protect the integrity of the seller experience by proactively identifying opportunities to enhance the journey, from onboarding to post-transaction support.
• Act as the voice of the seller within the organization, ensuring that their feedback is heard and addressed in strategy development.
• Promote best practices for seller satisfaction and retention, focusing on building long-term relationships and fostering trust with sellers.

Minimum Qualifications:

• Bachelor's degree in Business or related field
• 1-3 years' experience in Retail Buying, Site Merchandising, Digital Marketing, Merchandise Planning, eCommerce Operations & Analytics or related field
• Experience in a people leadership role, managing and coaching direct reports
• Problem-solving and critical thinking
• Proven ability to use data analysis for informed decision-making
• Conflict resolution and negotiation skills
• Influence outcomes and drive consensus across multiple levels
• Strong organizational and time-management abilities
• Empathy and seller-focused mindset
• Ability to thrive in a fast-paced, constantly evolving environment

You'll Make an Impact By...

• Developing project management plans Creating a comprehensive set of documents to guide the execution and control of the project, serving as a blueprint for how the project will be managed and delivered.
• Driving cross-functional alignment Bringing stakeholders together to ensure everyone is aligned on project objectives, deliverables, issues, risks, dependencies, change management strategy and methodology being used.
• Resolving issues - Identifying, addressing, and tracking problems that arise while identifying the impact and resolving those issues.
• Data driven decisions - Interpreting data, crafting compelling narratives from it and identifying strategic directions based on data-driven insights.
• Leading meetings - Setting the context based on past events, guiding the flow of conversation, and effectively steering the direction of meetings.

If you are passionate about improving the seller journey and have a strong track record in risk management, suspension oversight, and working with key stakeholders to protect the seller experience, we encourage you to apply for this exciting opportunity.

About Walmart eCommerce

We are Walmart eCommerce - the team shaping the future of online shopping by redefining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace belonging in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock

Minimum Qualifications...

Bachelor degree in business or related field OR 2 years' experience in business or related area.

Preferred Qualifications...

Experience in related area

Primary Location...

1901 Se 10th Street, Bentonville, AR 72716-0001, United States of America

About Walmart