Manager, Operations

Manager, Operations

Performs in-depth ongoing analysis of partner operations to track performance, identify inefficiencies and inform product and tools roadmap. Determines areas of improvement for partner operations and related tools and systems. Identifies and analyzes trends to identify root cause of medium to high complexity issues. Develops recommendations for solutions and proposes implementation plans for proposed solutions. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determine solutions and ensure issue resolution for medium to high complexity issues. Regularly coordinates with cross functional teams to ensure issue resolution. Tracks and manages tickets to ensure timely and agreed upon resolutions; promptly escalates unresolved tickets. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Collaborates with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues. Coaches less experienced team members and provides feedback to enhance skills, knowledge and work performance. This position does not supervise other employees.

Minimum education and experience required: Master's degree or the equivalent in Business Administration, Engineering, Operations or related field; OR Bachelor's degree or the equivalent in Business Administration, Engineering, Operations or related field plus 2 years of experience in project management or related field.

Skills required: Must have experience with: Supply chain, retail and distribution, and eCommerce domains; Logistics operations, warehouse/transportation systems, and third-party carrier management; Business operations management and end-to-end fulfillment strategy; Process improvement tools (including Lean, Kaizen, and Six Sigma); Business intelligence and decision making and program management; Omni-channel merchandising, inventory flow process management, and quality assurance; Marketplace, drop ship vendor, and seller management; Developing data pipelines by gathering, cleaning, and manipulating data from multiple sources using SQL and Python; Developing dashboards/decision support tools to report key metrics and provide visibility using Tableau, Power BI, and Big Query; Automating processes to reduce workload and improve efficiency using Python and Excel Visual Basic Script. Employer will accept any amount of experience with the required skills.