Manager, Monitoring & Observability

Manager, Monitoring & Observability

The CoverMyMeds team is looking for a Manager of Monitoring & Observability. The purpose of this role is to 1) own and foster strategic growth across the business to improve transparency, 2) centralize operations in tooling & practice where possible, and 3) build a common narrative in our modernization path within the confines of product operations & trending.

The proper candidate for this role will be working closely with the solutions engineering, application development, and infrastructure delivery teams to ensure departmental relationships & adoption of the tooling and processes evolves across the business unit. The ideal candidate is a self-motivated individual with cross functional knowledge in infrastructure monitoring, software development (agile development practices), distributed systems, and operations (DevOps & ITSM practices).

What you will be responsible for:

• Lead Observability team in the design, implementation, and evolution of highly available log & metrics aggregation, alert management, infra and service health/dependency visualization/reporting, and many other distributed services that must scale.
• Contribute in the leading of product teams on monitoring capabilities, and participate in roadmap planning sessions.
• Ensure the observability platform is optimized and operating to support (and oversight) of defined SLI, SLO, and SLAs on the portfolio of application services.
• Must possess top notch communication skills including the ability to influence.
• Understand the eco-system of an observability platform solution and awareness of both delivery & operational use cases to improve overall business operations.
• Evaluate & understand the different nuances of implementing/upgrading/maintaining the observability stack in scenarios including infra as code.
• Be able to describe real-life experience orchestration using metric based analysis to maintain client & operational excellence.
• Perform instrumentation on applications to enable 24x7 monitoring and alerting that helps support and Dev teams with actionable data points for fast root cause identification.
• Work closely with product owners & application development leaders to establish KPI and other performance guarantee stats or real-time evaluation. (e.g. Product Launch dashboards)
• Guide App & QA teams to derive Performance Test Cases and perform Root Cause Analysis during Performance tests
• Oversight/Collaboration of delivery and operations teams to ensure proper usage & tuning to build a "preventative" focus vs. "reactive".
• Supporting and driving the leadership of CMDB & incident mgmt. tool integrations and process development

Minimum Qualifications: Bachelor's degree or equivalent experience in Information Technology or a related field. Typically requires 10+ years of relevant experience, including 6+ years in observability/APM and 2+ years in a leadership role.

These skills will help you succeed in this role:

• Proficiency in Dynatrace, Datadog, LogicMonitor, or similar observability solutions for use in high-volume, revenue-generating applications.
• Proficiency in log and metric aggregation tools such as Grail, Splunk, Elasticsearch, etc. is required
• Proven understanding of web technologies and distributed application architecture is required
• Proven understanding of full life cycle software development methodologies is required
• Proven ability to troubleshoot complex application logic flow is required
• Excellent analytical, decision-making, and problem-solving skills

Education/Skills

• Bachelors degree in Information services or technology or equivalent experience
• 6+ years in an APM/Observability experience
• 6+ years monitoring on-premise/cloud platforms, infrastructure & applications
• 2 years of supervisory experience
• Experience in AI is a plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $99,300 - $165,500

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.