Manager

Manager

The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Responsibilities:

• Effectively manage a Steak 'n Shake shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination

Specific duties and responsibilities include:

• Building the business by relentlessly pursuing excellence and growing customer traffic over prior year
• Effectively interacting with Guests to ensure we exceed their expectations with the highest quality food and great service
• Immediately addressing Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.
• Ensuring Guests are immediately recognized upon entering and as they are leaving
• Motivating all Associates to deliver great hospitality toward all guests and other associates
• Creating a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
• Operating in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people
• Executing the 14 point walk ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
• Interviewing candidates using the Select the Best 1st interview guide and recommending enthusiastic / Guest centric candidates to the General Manager for employment
• Ensuring associates are effectively trained using the Steak 'n Shake training program, Earning your Wings
• Monitoring food quality, portioning and speed from the EXPO window and resolving any issues immediately
• Assigning and verifying all side work is accurately and efficiently completed
• Verifying accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
• Ensuring all Safety procedures and policies are strictly adhered to

Financial growth includes:

• Deploying associates appropriately as planned on the Schedule and Line up sheets
• Ensuring appropriate staffing levels of well-trained associates on assigned shifts
• Completing shift and daily inventory and accurately posting into the back office POS System
• Checking in food delivery, ensuring proper storage and posting-delivery into the POS
• Completing food order based on commissary order guide and entering into ordering system
• Maintaining strict adherence to cash handling and banking policies and procedures
• Completing shift tools and administration duties as assigned by General Manager

Scope:

• Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles
• Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines
• Takes responsibility for shift financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Actively manages the shift ensuring speed and food quality

Key relationships:

• Primary: Restaurant Associates, Restaurant Trainers, Restaurant Management
• Secondary: Division President, Field Training Manager, Human Resource Manager

Requirements:

• High School graduate or equivalent education preferred
• Certified in all Stations at Steak 'n Shake or equivalent experience
• ServSafe certified (based on local regulations)
• Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills
• Strong organization and time management skills
• Strong coaching and mentoring skills
• Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key performance indicators:

• Field Results Report
• Key Metrics
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career path:

• Restaurant Manager
• General Manager
• Franchise Partner