Manager, IT Program Management

Overview

At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks powering millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Cloudflare’s network routes traffic to deliver performance improvements and reduce spam and attacks. Cloudflare has been recognized on Entrepreneur Magazine’s Top Company Cultures list and by Fast Company as one of the World’s Most Innovative Companies.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We hire the best people based on potential and support them throughout their time at Cloudflare. We invite you to join us!

Available Locations: Austin, Texas

About the Department

Cloudflare’s IT Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management.

About the role

We are looking for a highly skilled and self-motivated IT PMO Manager who can collaborate with Product Managers on planning and accelerating our product-led efforts. You will join an exceptional group of TPMs to deliver a portfolio that extends to every corner of the organization.

You bring a passion for aligning business needs with technically innovative solutions, and excel at shifting between strategic and technical perspectives. You are able to implement and drive processes and persistently make progress. The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and adapting to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnerships with counterparts in Engineering, Development, Operations, and Business teams.

Responsibilities

• Strategic & Operational Management: Determine how to best use resources to meet program schedules and goals.
• Strategic & Operational Management: Manage the day-to-day coordination of your team’s activities, taking full responsibility for results, including costs and staffing.
• Strategic & Operational Management: Develop and administer program schedules and performance requirements.
• Strategic & Operational Management: Assist in annual and quarterly planning.
• Strategic & Operational Management: Work with technical program managers to develop repeatable Organizational Change Management (OCM) framework and practices.
• Project & Program Oversight: Oversee multiple large programs and cross-functional initiatives.
• Project & Program Oversight: Proactively manage risks, dependencies, and escalations.
• Project & Program Oversight: Reallocate resources as needed to balance demand and capacity across the portfolio.
• Project & Program Oversight: Make sound decisions to avoid unnecessary costs and meet short-term organizational goals.
• Process & Governance: Develop PMO playbooks and introduce consistency practices to shape how projects are delivered across the business unit.
• Process & Governance: Drive adherence to governance and introduce maturity assessments to ensure teams follow established methodologies.
• Process & Governance: Recommend and establish changes to policies and procedures that affect the immediate organization.
• Team Leadership: Lead and mentor a team of 4-5 program managers.
• Team Leadership: Provide guidance and act as a trusted advisor to help them meet schedules and resolve technical problems.
• Team Leadership: Build a strong succession pipeline and develop future leaders.
• Stakeholder Engagement: Manage and negotiate stakeholder expectations across multiple business units.
• Stakeholder Engagement: Bring stakeholders with conflicting priorities into facilitated sessions, using diplomacy to balance their needs.
• Stakeholder Engagement: Advise business unit directors on roadmap decisions, delivery capacity, and risks, influencing how investments are made at the business unit level.

Examples of desirable skills, knowledge, and experience

• 3+ years experience managing small teams, driving career development and increasing engagement.
• 5+ years experience in program and project management.
• Proficiency in stakeholder management, communications planning and development, and selling the benefits of your work.
• Experience and knowledge of change management principles, methodologies and tools.
• Experience defining and measuring success metrics and monitoring change progress.
• Ability to identify, analyze and prepare risk mitigation plans.
• Excellent oral and written communication, as well as strong documentation and reporting skills.
• Flexibility and adaptability, experience trying different approaches and adapting as you go based on the needs of your team / program.
• Strong competency with program management tools like Confluence, JIRA, Asana, etc.
• Experience working with multiple time zones and cross functional teams.
• Excellent scheduling and meeting coordination skills.

Bonus Points

• Proven working experience as a program manager in the technology sector, preferably within an IT or Corporate Technology department
• Experience with both waterfall and Agile development methodologies
• Experience major platforms (Salesforce, Oracle EBS, SAP, etc.)
• PMP/PgMP and Agile certifications
• Fluency in organizational change management methodologies (Prosci, etc.)

What makes Cloudflare special?

We’re not just a highly ambitious, large-scale technology company. We’re a technology company with a soul, committed to protecting a free and open Internet.

Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks, at no cost to Cloudflare’s enterprise customers.

Athenian Project : In 2017, we created the Athenian Project to protect election information and voter registration services for local governments, delivering services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet with a faster, more secure and privacy-centric public DNS resolver. We do not store client IP addresses and will continue to honor our privacy commitments.

Sound like something you’d like to be part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

Equal Employment Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value on diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact us at or 101 Townsend St., San Francisco, CA 94107.