Manager II, Clinic Ops - Family Medicine

JOB SUMMARY

The Clinic Operations Manager 2 coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

WORK MODEL

100% Onsite

9101 N Central Expressway, Dallas Suite 300

ESSENTIAL FUNCTIONS OF THE ROLE

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned people.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

KEY SUCCESS FACTORS

• Demonstrated leadership, communication and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.
• Able to travel as required.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience