Manager DTS Workforce Administration

Manager DTS Workforce Administration

We are looking for a collaborative and forward-thinking Manager, IT Workforce Administration to join our Digital Technology Services (DTS) team. This leadership role is responsible for workforce planning, talent acquisition, employee engagement, performance analytics, payroll/benefits support, and HR systems management for DTS. The Manager partners closely with Human Resources, Finance, and Marketing to align workforce initiatives with organizational strategy while fostering a positive, team-oriented culture across DTS.

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible work schedules Full time/part time/supplemental Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv earned wage benefit work today, get paid tomorrow
• Free access to Midtown fitness center
• Career advancement opportunities

The Manager, IT Workforce Administration will provide leadership and oversight for DTS workforce operations. This includes recruiting and onboarding talent, coordinating external resource pools, supporting payroll/benefits processes, managing HR systems, and developing employee engagement programs. This role ensures compliance with HR policies, fosters workforce culture, and delivers workforce analytics to support decision-making.

What You Will Do:

• Lead DTS workforce planning, recruitment, and onboarding in partnership with HR.
• Oversee external resource pool, including sourcing, contracting, and vendor onboarding.
• Develop and promote employee engagement programs, training, recognition, and culture initiatives.
• Implement workforce analytics and reporting on performance, headcount, and FTE funding.
• Ensure compliance with HR policies, regulatory requirements, and organizational structures.
• Coordinate payroll/benefits processes, including time tracking, compensation reviews, and employee inquiries.
• Manage HR systems (UKG, ServiceNow, etc.) as related to DTS workforce.
• Collaborate with DTS and DHS leadership to align HR initiatives with system strategy.
• Mentor staff, promote professional development, and foster a culture of accountability and inclusion.

What You Will Need:

• Education: Bachelor's degree in Human Resources, Business, or Healthcare-related field required; Master's in Business Administration preferred.
• Experience: Minimum of four years in leadership of Human Resources, Customer Experience, or related team preferred.
• Certifications: PHR or SHRM-CP preferred; Lean Six Sigma and/or PMP certification preferred.
• Skills:
• Strong leadership, collaboration, and change management abilities.
• Knowledge of HR policies, payroll, and workforce planning practices.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and time management skills.
• Proficiency in Microsoft Office and HR/workforce management systems.
• Ability to interpret data, develop workforce insights, and implement solutions.

Keywords: Manager IT Workforce Administration, HR Manager IT, Workforce Planning, Talent Acquisition, Employee Engagement, Workforce Analytics, HR Systems Management, UKG, ServiceNow, Payroll Support, Benefits Coordination, Leadership, Human Resources Technology, HR Business Partner, IT Talent Management, Lean Six Sigma, PMP, SHRM-CP, PHR, Digital Technology Services, Workforce Culture, Organizational Development, Employee Relations, IT Workforce Strategy.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.