Manager, Center Operations

Job Responsibilities

This employee is the direct supervisor of service representatives, health care specialists, and customer service representatives.

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including coordination of employee benefits and evaluations for service representatives
• Interacts with medical professionals in the community
• Implements safety programs, including maintaining records in compliance with all federal, state, and local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for the growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
• Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on-call duties on a rotational basis with other employees in the center
• Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism