Manager, Business Optimization & Project Management Office (PMO)

Manager

The Manager will play a significant role in the design and implementation of business-unit project management and process changes that impact customers and business operations. Additionally, will be responsible for managing a team accountable for business project management and ad-hoc support spanning multiple functional areas across the business unit.

Essential Duties and Responsibilities

• Manage team of primary liaisons to the IT/Digital organization on all customer and business-related tactical and strategic efforts; driving process improvements, designing business requirements, implementing change, and developing solutions that impact multiple departments and business units, requiring integration and coordination.
• Manage a team that provides project management support for the business unit.
• Support recurring and ad hoc analytics needs for the business unit.
• Manage and prioritize teamwork, provide direction, support, and escalation to the team. Coach and develop employees.
• Manage relationships and routines with key stakeholders and partners.
  • Define, maintain, and enforce project management processes, policies, standards, and methodologies to achieve efficiency and consistency.
  • Act as a liaison between senior management, project teams, and stakeholders, providing regular reporting on project status and performance.
  • Ensure that all projects align with the organization's strategic goals and objectives.
  • Manage business unit strategic road map, priorities and project benefits.

Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Business, Technology or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 6 years with employee technology tools including software and hardware systems utilized within contact centers (in addition to education requirement)

B. Preferred Qualifications

• PMP (Project Management Professional)

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Carrying
• Pushing
• Pulling
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Standing
• Walking
• Lifting
• Reaching
• Handling
• Grasping
• Feeling
• Talking
• Hearing
• Repetitive Motions
• Eye/Hand/Foot Coordination

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this hybrid position is $118,030-$176,341. This range represents a good-faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for a bonus.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.