M365 Support Engineer

Company : TalentBurst

Location : Boston, MA, 02109

Posted Date : 10 October 2025

Job Details

M365 Support Engineer
Boston, MA(Hybrid)
Long term extendable contract
Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.
Responsibilities

Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).
Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.
Develop and maintain migration runbooks, technical documentation, and user guides.
Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.
Resolve migration, integration, and performance issues in a timely manner.

Core Technical Expertise
SharePoint & Migration

6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.
Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.
Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.
Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).

Security & Compliance

Expertise in configuring SharePoint Online and Power Platform security:
- Tenant/site-level permissions and role management.
- Azure AD integration for identity and access.
- Security and compliance features (DLP, sensitivity labels, retention).
Ability to enforce governance and best practices while balancing usability.

Power Platform Support

Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions.
Strong troubleshooting skills for app performance, broken flows, and connector permissions.
Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).

Automation & Tools

Proficiency in PowerShell scripting and PnP provisioning for automation.
Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.

Documentation & Process Skills

Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.
Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.

Soft Skills

Strong problem-solving abilities, especially in migration and security.
Excellent communication and collaboration skills with technical and business teams.
Ability to manage multiple projects and support tickets simultaneously.
Proactive, adaptable, and team-oriented.

Preferred / Nice-to-Have

Bachelor's degree in computer science, Information Systems, or related field.
Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS).

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