Logistics Specialist

Logistics Specialist

The Logistics Specialist is responsible for executing customer vehicle relocation service orders and supporting business operations. This role involves effective management of customer orders, communication via email and telephone with staff, Independent Contractors (ICs), and contacts for pickup and delivery, and maintaining precise data in the CRM.

Responsibilities:

• Manage execution of customer orders, ensuring precise coordination and scheduling of vehicle pickup and delivery.
• Oversee the accurate and timely completion of additional services such as vehicle detailing, titling/registration, and storage.
• Communicate promptly by email, telephone, and CRM, escalating issues to management when necessary.
• Maintain accurate data in CRM after each communication, including uploading photos and scanned documents.
• Ensure compliance with company policies, procedures, and applicable regulations.
• In the manager's absence, calculate and offer flat fees on orders by emailing bid sheets to ICs.
• Daily management of the storage vehicle facility, tracking vehicles in and out using VIN and order verifications.
• Check vehicles in and out, noting damages, inventory items left in vehicles, and moving vehicles within the lot.
• Ensure vehicles are operational, communicating issues to headquarters for resolution before reactivation.

Essential Skills:

• Ability to learn and utilize all systems and equipment effectively.
• Outstanding customer service skills.
• Proficient in time management and task completion.
• Confident, assertive, and decisive in responding to challenges.
• On-site work requirement.

Additional Skills & Qualifications:

• High School Diploma.
• Comfortable in a fast-paced office environment.
• Advanced computer skills with a focus on Microsoft Office and CRM systems.
• Minimum 6 months of customer service experience, inventory experience is a plus.
• Strong typing skills with a minimum of 37 WPM.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects with attention to detail.

Work Environment:

The position is based on-site in Marysville, OH, with working hours from Monday to Friday, 8 AM to 5 PM. The role involves working in a cooperative team environment in one of the fastest-growing fleet transport companies, which is a women-owned business with opportunities for growth across 11 different departments.

Job Type & Location:

This is a Contract to Hire position based out of Marysville, Ohio.

Pay and Benefits:

The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Marysville, OH.

Application Deadline:

This position is anticipated to close on Oct 7, 2025.