Lobby Concierge (Full-Time) - Arizona Biltmore

Lobby Concierge At Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

As a Lobby Concierge, you will serve as a welcoming presence and guide for guests, providing exceptional service to ensure their experience at the Arizona Biltmore exceeds expectations. This role requires a proactive and personable individual with in-depth knowledge of the property, events, and amenities to assist guests efficiently and effectively. This includes, but is not limited to, the following duties:

• Warmly welcome all arriving and departing guests.
• Engage with guests in a friendly and professional manner to make them feel valued.
• Offer accurate directions to various locations within the property, including restaurants, meeting rooms, event spaces, and recreational areas.
• Act as a human guide, walking guests to their destinations when necessary.
• Escort guests to their rooms upon request, providing an overview of room amenities and features.
• Tag guest luggage for the bell staff, ensuring proper handling and timely delivery.
• Hand out complimentary water bottles to guests in need of refreshments.
• Monitor guest areas to offer assistance proactively.
• Stay updated on all property events, meetings, and social gatherings to provide accurate information to guests.
• Anticipate guest inquiries regarding event locations, schedules, and purposes.
• Assist guests with general questions and concerns, providing immediate resolutions or directing them to the appropriate department.
• Serve as a knowledgeable representative of the Arizona Biltmore, highlighting its history, amenities, and offerings.
• Monitor the lobby area for cleanliness and functionality, notifying the appropriate teams for maintenance as needed.
• Assist with crowd management during high-traffic periods.
• Liaise with other department heads such as housekeeping, laundry, front office, concierge, and food and beverage to ensure smooth integration of all overlapping responsibilities.

This is a full-time position, and you must have availability to work days, evenings, weekends and holidays.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in hospitality or guest services preferred.
• Prior Concierge experience is a plus.