License Renewal Supervisor

License Renewal Supervisor

Major purpose and functions of the position: Oversee daily tasks of all License Renewal Coordinators. Handle escalation of issues that may arise with store operations. Assist and be responsible for providing support to the Manager of Store Set-up and Licensing as needed and with development of processes and procedures. Ensure accurate records of upcoming and already processed renewals. Responsible for ensuring the processing of renewal applications for all required state, city, county, and health licenses in a timely manner to avoid costly fines, penalties or store closures. Review and investigate current applications to ensure we have the required licenses from the state, city, county, or health department to changes in merchandise or operation of stores. Responsible for ensuring proper documentation and precise record keeping of licenses with system software. Responsible for acting as a resource for the department in the absence of the Manager.

Principal Duties and Responsibilities: Responsible for timely renewal of various licenses for every store location in our portfolio. Balance workloads and assign projects for License Renewal Coordinators. Assist with department documentation (administrative manual, instructions, memos, etcetera). Responsible for ensuring contact of the necessary entities, completing the required applications, and paying the appropriate fees to maintain the licenses. Responsible to assist with recruitment, interview, selection, orientation and training of new associates; cross-train existing associates when appropriate. Assess performance of team members, then provide consistent fact based and balanced feedback. Responsible for updating / maintaining current training documents for reference by new and current associates. Responsible for running reports and maintaining data integrity in our system-of-record as may be required (i.e.: summary of GL budget variance by period) as well as supporting Manager in providing information needed for periodic reports and budgets. Track sick and PTO for direct reports. Approve time off requests for direct reports. Complete weekly time approval. Complete and deliver annual evaluations to direct reports.

Minimum Requirements/Qualifications: High school graduate or GED equivalent. Ability to handle multiple priorities in a fast paced environment. Minimum required typing speed of 45 wpm. Must be able to calculate license fees based on inventory, gross sales. Extensive experience in word-processing, spreadsheet and web-based software applications. Must have strong business writing skills, effective communication and interpersonal skills. Must be a motivated self-starter with the ability to work independently and within a team. Must possess a high degree of organizational skills with the ability to effectively prioritize multiple renewals, with multiple due dates/deadlines. Must have the ability to recognize the need for action and quickly arrive at accurate decisions. Ability to direct associates to be teams in efficient and team building manner. Ability to keep a positive attitude in a fast paced environment.

Desired Qualifications: Experience in city or government finance. Property tax or tax billing. Accounts receivable/payable. Previous leadership experience.