Library Partnerships Specialist

Library Partnerships Specialist

Johns Hopkins University Press seeks a Library Partnerships Specialist to work on the Library & Publisher Partnerships team at Project MUSE.

Under the direction of the Sr. Manager of Sales & Library Relations, the Library Partnerships Specialist will design and implement sales efforts targeted to potential customers, meet established sales goals, and increase JHUP revenue.

The Library Partnerships Specialist supports Project MUSE's overall sales strategies for MUSE's portfolio of products and services, which includes scholarship from university presses and nonprofit publishers across the globe. Key responsibilities of the position include conducting market research and reports on findings, documenting and improving department processes and procedures, and cultivating strong relationships with MUSE customers.

The Press is committed to honoring every person's inherent dignity as human beings and making that the foundation of our organizational culture. We proactively find ways to ensure opportunities for all staff that promote diversity, equity, inclusion, and access. We strive to publish courageously, giving voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds.

The starting salary range for this position is $46,200 to $63,500.

Specific Duties & Responsibilities

• Collaborate with Director to define and implement strategic sales plan.
• Own the entire sales life cycle from proposal to close. Will include forecasting, quoting, negotiating contracts, and reporting results to leaders.
• Conduct well-informed sales presentations for potential customers.
• Provide accurate and timely paperwork, including sales reports and client proposals.
• Work with other internal departments including marketing, production, and editing as needed.
• Attend sales training meetings, networking events, staff meetings, and industry conferences when appropriate.
• Keep abreast of competition, product features/differentiators, and create targeted prospects based on learnings.
• Other duties as assigned.

In addition to the duties described above

• Provide first-line library customer support and receive escalated inquiries from the Customer Support Team for questions related to access/authentication, metadata, cataloging and discovery, usage statistics, permitted usage, instructional use of content, personalized tools provided by Project MUSE, and content error and website bug reports; escalate issues to technical team, publisher relations, or others as needed and coordinate on resolving customer concerns.
• Manage Sales Team Department email and ticketing system.
• As primary liaison between the sales and customer support teams, ensure information flows between departments, and analyze and recommend process and workflow improvements.
• Collaborate with customer support in surfacing common customer issues, identifying emerging trends in support needs, and barriers to success in current processes; make recommendations for resolution or improvement
• Assist the Library Partnerships Coordinator with new customers pre-and post-purchase onboarding, including management account set-up, maximizing user discoverability of resources, provision of promotional and instructional materials, assisting with questions/issues, and related outreach.
• Conduct market research projects on content acquisitions/sales opportunities and write up summary results.
• Shepherd and assist institutions, consortiums, and agents throughout the entire onboarding process, ensuring smooth integration and providing ongoing support to address any challenges or questions that arise along the way.

Minimum Qualifications

• Bachelor's Degree.
• Two years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• High level of proficiency with Microsoft Office Suite
• Familiarity with Customer Relationship Management (CRM) systems
• Strong written and oral communication skills, with an ability to explain technical concepts