Level 1 Incident Analyst

OneMain Financial holds a strong commitment to our customers, communities, and team members. This approach to lending has helped us provide customers with loan options for over 100 years and grow to over 1,600 branches in 44 states. We know that success starts from within, which is why we place emphasis on creating a team of talented and dedicated individuals.
We are actively seeking an Incident Response for a contract position. This person will be responsible for monitoring critical systems incident from a Tier 1 perspective. This person should have a strong background in application incidence management, using playbook and runbook documentation to escalate if needed, and notifying critical development teams of tickets to help solution. This individual will also be documenting procedures, monitoring dashboards, and recognizing incident trends and conducting analysis. This person will be using ServiceNow for ticket monitoring.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
- 1-3+ years of IT monitoring/monitoring business critical systems
- Familiar with ITIL or similar incident response frameworks
Nice to Have Skills & Experience
- BigPanda, ServiceNow, Confluence, JIRA, Graphana, Offramp, Elastic experience
- Customer Service experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.