LensCrafters - Full-Time Optometric Tech Supervisor

LensCrafters - Full-Time Optometric Tech Supervisor

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function:

Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.

Major Duties And Responsibilities:

Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth

Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance

Attract new patients to the practice

Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience

Greet patients with a genuine positive attitude without delay when patient enters

Promptly answer the telephone in a friendly and courteous manner

Explain all required paperwork, tests, insurance benefits, products/services and timeframe

Ensure that NEE (Next Eye Exam) calls are made daily

Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment

Collect all patient data in TAB; prepare patient charts the night before

Perform assessment, Contact lens insertion, removal and patient care training

Responsible for training/certifying all newly hired doctor's office associates

Observe and coach on quality of assessment

Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)

Coach and model how to present annual supplies of contacts to patients

Assist in recruiting/selecting high caliber doctor support staff

Ensure doctor office supplies are ordered timely

Ensure Physician referral log is accurately maintained

Provide associate scheduling feedback to the Managing Doctor and Store Manager

Display patience and courtesy to indecisive or difficult patients and staff

Perform work accurately and thoroughly despite time pressure and patient volume

Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA

Collect and capture all patient and prescription information, along with exam fees into Point of Sale system

Take pride in appearance of the office; ensure OD visuals align with brand guidelines

Aware of and champion store promotions and share with doctor support staff

Ensure office is clean and free of clutter at all times

Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors

Basic Qualifications:

High School graduate or equivalent

Minimum of 3 years' experience

Patient service; strong interpersonal skills

Leadership; coaching skills

Problem solving ability

Sales skills

Strong communicator and listener

Ability to manage time effectively and problem solve

Strong organizational skills and prioritization

Ability to work independently

Attention to detail

Preferred Qualifications:

Previous experience in customer service, retail and/or optical

Two years of optical or supervisory experience

Demonstrate good ophthalmic lens product knowledge