Lending Operations Senior Manager - Business Real Estate and Finance New Originations

Lending Operations Senior Manager

Wells Fargo is seeking a Lending Operations Senior Manager to lead the Business Real Estate New Originations Team. This is the Small Business Lending commercial real estate product. In this role, this leader will be responsible for assisting with processing design and building the team. The role requires a leader with a focus on efficiency, risk mitigation, straight-through processing, and transformation. Proficiency in developing people, inspirational leadership, and leading change is essential. Lead the strategic direction and daily operations of the team, ensuring alignment with the company's strategies and goals. Drive transformation initiatives to improve processes and systems. Build collaborative relationships with various stakeholders, ensuring effective communication and smooth process execution. Mentor team members, motivate others, and guide organizational change to foster a culture of talent development.

In this role, you will:

• Manage and develop large loan production, loan servicing, and commercial or real estate construction loan teams responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage and influence stakeholders, internal partners, and peers associated with the lending operations functional area
• Identify and recommend opportunities for process improvement and risk control development within lending operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of lending operations team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external customers throughout the conducting of loan processing and liquidations evaluation
• Dedication to delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product
• Manage allocation of people and financial resources for lending operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of transactions and processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience in small business
• Experience and knowledge of nCino
• Dedicated to delivering outstanding customer experiences with a strong commitment to excellence in all facets of lending operations
• Prior experience in leading processing and loan originations teams
• Experience with commercial real estate
• Demonstrated expertise in launching and scaling new real estate loan products, with a proven track record of successfully standing up new business lines or origination teams
• Strong experience in recruiting, onboarding, and developing full-time employees in a dynamic, growth-oriented environment
• Excellent communication and stakeholder management skills, with the ability to influence at all levels and drive alignment across business, credit, and technology functions
• Adaptability and a proactive approach to navigating change in a fast-paced, evolving business environment
• Demonstrated ability to drive operational efficiency and process transformation within lending operations, utilizing data-driven decision-making and continuous improvement methodologies
• Strong understanding of regulatory and compliance requirements specific to commercial real estate lending, with proven experience implementing controls and monitoring frameworks

Job Expectations:

• Ability to work on-site at one of the posted work locations
• This position offers a hybrid work schedule
• This position is not eligible for visa sponsorship

Posting Locations:

• 1525 W W T Harris Blvd, Charlotte, North Carolina 28202
• 11601 N Black Canyon Hwy, Phoenix, Arizona 85029
• 2800 S Price Rd Chandler, Arizona 85286

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.