Leave of Absence Representative

Leave Of Absence Representative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near:

Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268

Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years' experience in an office setting and grow with us!

• A stable and consistent work environment in an office and/or virtual setting

• A training program to learn how to help employees and customers from some of the world's most reputable brands

• An assigned mentor and manager who will guide you on your career journey

• Career development and promotional growth opportunities through increasing responsibilities

• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Primary Purpose Of The Role:

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on-going claim management is within company service standards and industry best practices.

Are You An Ideal Candidate?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Responsibilities May Include:

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.

• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.

• Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.

• Communicates decisions and on-going expectations with claimants and clients.

• Maintains professional client relationships.

• Attendance during scheduled work hours is required.

Qualifications:

• Education & Licensing: High school diploma or GED required.

• Skills: Strong oral and written communication, computer literate including Microsoft Office, organizational skills required

• PC literate, including Microsoft Office products, Windows environment.

• Must meet minimum typing requirements.

• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

Taking Care Of You:

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum

• An assigned mentor and manager that will support and guide you on your career journey

• Career development and promotional growth opportunities

• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

Work environment requirements: Physical: Computer keyboarding Auditory/visual: Hearing, vision and talking Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.