Lead Supervisor II

Lead Supervisor II Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.

Coach is part of the Tapestry portfolio a global house of brands committed to stretching whats possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestrys commitment to equity, inclusion, and diversity.

The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to directly impact all aspects of our Companys business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

• Sales: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coachs Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well as with customers - serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coachs Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
• Sensitive to customer and team needs and tailors approach by reading cues.
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
• Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development.
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).
• Operations: Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.
• Maintains interior and exterior upkeep of the building with partnership from the corporate office.
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary.
• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverages Coachs tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

Competencies required:

• Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Creativity: Comes up with a lot of new and unique ideas.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways.
• Learning on The Fly: Learns quickly when facing new problems.
• Perseverance: Pursues everything with energy, drive and a need to finish.
• Dealing with Ambiguity: Can effectively cope with change.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Building Effective Teams: Blends people into teams when needed.
• Managerial Courage: Doesnt hold back anything that needs to be said.

Additional Requirements:

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.).

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.

Work Setup

BASE PAY RANGE $16.00 TO $22.75 Hourly

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our companys 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, Click Here - U.S Store Compensation & Benefits.

Eligible employees will be able to receive discounts on certain products and incentive compensation.