Lead Receptionist

Receptionist - The Maryland Club

The Receptionist at the Maryland Club, located in the XFINITY Center in College Park, MD, serves as the first point of contact for members, guests, and visitors. This role provides office support, handles administrative tasks, and ensures seamless communication and a welcoming atmosphere. The Receptionist reports to the Membership Manager.

Essential Functions

• Serve as the primary greeter for members and guests, ensuring a warm, professional, and hospitable experience.
• Memorize member faces, names, and profiles to provide personalized service and foster a sense of community.
• Answer and direct incoming calls, providing detailed and courteous assistance.
• Manage email communication, including responding to inquiries and relaying messages promptly and professionally.
• Assist with general administrative duties such as postage/shipping, scheduling, and ordering office supplies.
• Support staff with projects, including accounting, timekeeping, and payroll tasks.
• Maintain front office organization and cleanliness, ensuring it reflects the Maryland Club's standards.
• Manage reservations, private event inquiries, and member scheduling in collaboration with the Membership Manager.
• Utilize design software, such as Adobe InDesign or Canva, to create flyers, digital communications, and marketing materials for events or club updates.
• Monitor and manage member communication platforms, including newsletters, social media updates, and event reminders.
• Provide exceptional customer service, addressing member needs or concerns and resolving them efficiently.
• Other duties as assigned.

Qualifications

The ideal candidate will exhibit professionalism, hospitality, and organizational excellence while demonstrating the ability to manage multiple priorities.

Required Qualifications:

• Proficiency in Microsoft Word, Excel, Outlook, Teams and email communication platforms.
• Exceptional customer service skills with a warm, welcoming demeanor.
• Excellent verbal and written communication skills.
• Ability to memorize member profiles, including names, preferences, and unique needs.
• Strong organizational skills with attention to detail.
• Creative and skilled in graphic design using tools like Adobe InDesign, Canva, or similar programs.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Preferred Qualifications:

• At least 1 year of experience in a customer-facing or administrative role in hospitality or a private club environment.
• Experience with membership management software or CRM tools.
• Bilingual in English and Spanish is a plus.

Physical Requirements

• Ability to stand for extended periods.
• Ability to use hands to handle or operate equipment.
• Ability to lift up to 15 pounds occasionally.

Compensation

Hourly rate, commensurate with experience, and eligibility for overtime. This role may be eligible for Legends' comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and access to a 401k plan.

Working Conditions

Location: On-site at the XFINITY Center in College Park, MD

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.