Lead Pega Developer - Remote

Lead Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly skilled and motivated Lead Software Engineer to lead and drive production support for critical Prior Authorization platforms including PAS & PANDA. This role is pivotal in ensuring the stability, performance, and modernization of our production systems. The ideal candidate will bring deep technical expertise in Pega, Azure, and AI/ML, and will lead efforts towards stability and availability of Priority 1 Critical Business Applications.

Location - US (Hybrid) (Minneapolis, New Jersey, Texas, Illinois, Connecticut and Massachusetts, Pennsylvania) - Central & Eastern Time zone is preferred.

Youll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead support for Priority 1 Critical business applications like PAS & PANDA along with couple of P3 applications like RxAuth & PAHub, ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
• Own and evolve the observability strategy using tools like Splunk, Azure Monitor, and custom telemetry & drive the implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
• Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
• Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
• Champion the use of Azure-native services and Pega platform capabilities to modernize legacy workflows
• Mentor junior engineers and foster a culture of operational excellence and continuous improvement

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelors degree in computer science, Engineering, or related field
• 10+ years of experience in software engineering, with 4+ years in a production support lead or Service Level Owner role
• 4+ in Pega platform development/support and administration
• 2+ with Microsoft Azure (e.g., App Services, Functions, Monitor, DevOps)
• Solid experience with observability tools like Splunk, App Insights, and Dynatrace
• Proven excellent problem-solving, communication, and stakeholder management skills
• Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)

Preferred Qualifications:

• Experience in healthcare or pharmacy benefit management domains
• Familiarity with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)

All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.