Lead Patient Experience Representative - Weymouth (onsite)

100% onsite at Weymouth
Schedule: 8:30am – 5:00pm

Position Summary/ Department Summary:
Boston Children’s Primary Care is dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provide well-child care, including routine immunizations, health education, as well as care for acute illnesses.

The Lead PER will leads the administrative operations of a clinic and work to ensure the best possible patient experience by effectively leading and coordinating services to patients and families of our Primary Care Office at Weymouth.

Key Responsibilities:

• Provides positive, effective customer service to patients, families, and visitors.
• Resolves complex issues and responds to inquiries about hospital policies and procedures.
• Registers new patients and verifies demographics, insurance, and referral details.
• Schedules and confirms patient appointments, tests, and procedures.
• Obtains and documents prior authorizations and referrals.
• Collects co-pays, reconciles funds, and facilitates communication with financial counseling.
• Monitors clinic activity and coordinates daily flow with clinical teams.
• Participates in shift handoffs and team huddles to support patient flow.
• Prepares forms, organizes medical records, and maintains supplies for appointments.
• Provides clerical support including answering phones, taking messages, and scheduling meetings.
• Orders office supplies for department.
• Trains new staff and serves as a resource for policies, systems, and procedures.
• Delegates and oversees tasks for patient experience staff; provides performance feedback.
• Uses clinical, scheduling, and billing applications along with Microsoft Office tools.
• Participates in process improvement efforts to enhance department operations.

Minimum Qualifications
Education:

• High School Diploma / GED required.
• Bachelor’s degree preferred.

Experience:

• Minimum 2 years of related healthcare experience required.
• Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)
• Strong customer service experience.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.