Lead Guest Services Attendant

Lead Guest Services Attendant

Job Category: Golf

Location: Champion Hills Club, Hendersonville, NC 28739, USA

Job Details

Description

Full Time

Pay will be commensurate with experience

Key responsibilities of the Lead Guest Services Attendant include:

• Serving as lead to Guest Services Attendants by overseeing outside service operations, ensuring proper procedures are followed, organizing cart storage area, maintaining the practice facilities, providing training to golf attendants and maintaining schedules.
• Greeting and welcoming members/guests upon arrival to the club.
• Providing sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Informing all golfers of policies pertaining to course conditions, care of the course, pin locations, etc.
• Directing start of play when necessary.
• Ensuring each group conforms to all rules and policies set forth by the club.
• Supplying all groups with pertinent information, tees, repair tools, pace of play requirements, towels, etc.
• Logging all players by name and cart number, actual time of tee off, the time each group makes the turn and finish times.
• Communicating with the pro shop and fellow team members as to any changes in the tee sheet or no shows.
• Maintaining accurate records of all golf club rentals and that they are returned in complete sets.
• Incorporating safe work practices in job performance.
• Performing other duties as required by the pro shop/management.

Minimum qualifications of the Lead Guest Services Attendant include:

• Prior experience working as a Guest Services Attendant at other clubs.
• PGA Level 1 preferred but not required.

Other qualifications:

• Dependable, regular and reliable attendance.
• Works well in a team environment.

Knowledge of:

• Golf course operations, services, and customer service standards.
• Safe operation and maintenance of golf carts and related equipment.
• Driving range procedures and golf ball collection techniques.
• Basic principles of employee training and leadership.

Skilled in:

• Providing courteous and professional service to golf patrons.
• Leading and training part-time or seasonal golf attendants.
• Operating, cleaning, and maintaining golf carts and range equipment.
• Effectively organizing and maintaining cart storage and preparation areas.
• Communicating clearly with patrons, staff, and supervisors.
• Resolving patron concerns in a prompt and respectful manner.
• Multitasking and adapting in a fast-paced outdoor environment.

Benefits of a FT employee as a Troon employee may be included as well...

Equal Opportunity Employer