Lead Group Product Manager, Cloud Intelligent Support

Lead Group Product Manager, Cloud Intelligent Support

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You will break down problems into steps that drive product development at scale.

This role sits at the heart of that mission, leading the charge to redefine customer support through the power of AI. You will be at the forefront of engineering a support ecosystem that is automated, intelligent, and proactive. This is a highly ambiguous, changing environment where your ability to drive internal alignment and execute on bold, multi-year goals will be critical to unifying operational efficiency with a human touch, enabling the success of our customers and turning every interaction into a signal for product improvement.

We are building an intelligent platform grounded in AI-human collaboration to eliminate the trade-off between operational efficiency and a human touch. By creating a unified, real-time environment where customers, AI, and human experts solve problems together, we will forge a learning ecosystem that not only resolves issues but turns every interaction into a signal for product improvement. As we lead this transformation using Google's AI, we will provide the blueprint for our customers to achieve the same.

The US base salary range for this full-time position is $227,000-$320,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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