Lead, Digital Solutions - Web & Omnichannel

We Make Life More Rewarding and Dignified

Location: Libertyville
Department: Information Technology

Summary:

Are you passionate about creating seamless, personalized digital experiences that drive customer engagement and business growth? Hollister is seeking a Digital Lead; Web and Omnichannel Platform to own and lead our enterprise web and omnichannel platform. This role is responsible for platform operations, digital roadmap development, alignment with business goals, and realization of business value. You will drive the transformation of our digital platforms, delivering a unified customer journey across web, mobile, and contact center channels, and integrating cutting-edge technologies to elevate our brand experience.

Hollister Incorporated operates in a hybrid work environment.

Responsibilities:

Strategic Leadership:

• Define and execute the omnichannel digital experience strategy aligned with business goals and customer expectations.
• Champion a customer-first mindset across all digital platforms, ensuring consistency and personalization across web, mobile, and contact center channels.
• Collaborate with Marketing, Sales, and Customer Experience teams to translate brand vision into scalable digital experiences.

Platform Ownership:

• Own the enterprise web platform and customer-facing digital channels, including mobile apps and Five9 contact center integrations.
• Lead the adoption of modern architectures such as MACH (Microservices, API-first, Cloud-native, Headless) and composable systems.
• Drive platform modernization and migration efforts with minimal disruption to global operations.

Customer Experience & Engagement

• Deliver seamless, personalized experiences across all digital touchpoints.
• Integrate personalization engines, customer data platforms (CDPs), and journey orchestration tools to tailor experiences in real time.
• Use analytics and A/B testing to optimize conversion, retention, and satisfaction.

Innovation & Technology Leadership:

• Evaluate and integrate emerging technologies such as AI-powered chatbots, voice assistants, predictive analytics, and digital twins.
• Ensure platforms support accessibility, localization, and compliance with global standards (e.g., GDPR, HIPAA).
• Lead Agile product teams through iterative delivery cycles focused on continuous improvement.

Operational Excellence:

• Oversee platform performance, uptime, and security across global markets.
• Manage vendor relationships, licensing, and domain portfolios.
• Ensure robust QA, change control, and documentation practices.
• Oversee day-to-day operations, platform performance, uptime, and security across global markets.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 5+ years of experience in digital product ownership, web architecture, and omni-channel platform leadership.
• Proven success in customer-facing industries (e.g., healthcare, healthtech, retail).
• Experience in regulated industries (e.g., life sciences).
• Deep understanding of modern web architectures (MACH, JAMstack, SPA frameworks like React/Vue).
• Experience integrating contact center platforms (e.g., Five9), mobile apps, and digital commerce systems.

Preferred Qualifications:

• Experience with personalization platforms (e.g., Adobe Target, Dynamic Yield), CDPs (e.g., Segment, Tealium), and journey orchestration tools.
• Familiarity with B2B and B2C digital commerce models.
• Agile and DevOps certification or experience leading cross-functional Agile teams.

Key Competencies:

• Customer-Centric Innovation
• Digital Strategy & Execution
• Omnichannel Experience Design
• Technical Leadership
• Stakeholder Engagement
• Data-Driven Decision Making
• Agile Product Management

Why Join Hollister?

At Hollister, we're building the future of customer engagement through technology. Join a team that values innovation, collaboration, and impact-where your work directly shapes the customer experience and drives business growth.

#LI-Hybrid

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $100,000 - $142,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
• The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company's additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 35191

Job Segment: Computer Science, Quality Assurance, Product Manager, Information Systems, Technology, Marketing, Operations