Lead Customer Service Representative - Longview, WA

Waste Control, a Waste Connections Company, is Hiring for a Customer Service Lead

Schedule will be Monday Friday 7:15am to 5:00pm. The rate of pay is $25.00/hr. If you're a motivated, detail-oriented professional with a passion for helping others, this is a great opportunity to grow your career with a stable and supportive company.

Position Responsibilities

• Supervise personnel, which typically includes recommendations for hiring, termination, performance evaluation, training, work allocation, and problem resolution.
• Manage daily administrative operations including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit.
• Plan, develop, and coordinate the execution of program policy, procedures, and operations; monitor compliance with district policies, procedures, regulations, and appropriate laws.
• Provide and/or oversee the provision of administrative assistance and support to the call center manager, to include problem solving, project planning and management, fiscal management, and day-to-day office coordination.
• Assist with the development and implementation of reporting procedures; oversee maintenance of department records and/or inventories.
• Coordinate department programs, seminars, workshops, special projects, and/or events; may coordinate program/project development and planning.

The Ideal Candidate Will Possess

• High school diploma or GED; associate degree or bachelor's degree preferred.
• Minimum of one year call center experience preferred. Or equivalent.
• 3 years directly related management expertise in administration, or relatable experience.
• Knowledge of MS Office Suite and CoPilot preferred.
• Knowledge of Tableau preferred.
• Ability to work autonomously.
• Ability to supervise and train employees, which includes organizing, prioritizing, and scheduling work assignments.
• Experience with basic accounting and debt collection policies, procedures, and practices.
• Ability to communicate effectively, both verbal and written.
• Knowledge of management principles and practices.
• Knowledge of ordering and inventory control.
• Ability to analyze and solve problems.
• Ability to gather data, compile information, and prepare reports.
• Ability to foster a cooperative work environment.

Working Conditions and Physical Effort

• Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy, and work may be repetitious, with little time in between calls, while still providing excellent service. Calls may be evaluated to ensure high standards.
• Extended periods of sitting, typing, and screen time.

What We Offer

• Medical, Dental and Vision Benefits
• Paid Time off and Holiday Pay
• 401k Program
• Merit Increase Program
• Year-Round Full Time Stable Work

Statement of Operating Values

• Safety - We strive to ensure complete safety of our employees, our customers and the public in all our operations. Protection from incidents or injury is paramount in all we do.
• Integrity - We define integrity as "saying what you will do and then doing it". We keep our promises to our customers, our employees and our stockholders. Do the right thing at the right time, for the right reason.
• Customer Service - We provide our customers with the best possible service in a courteous, effective manner showing respect for those we are fortunate to serve.
• A Great Place to Work - We maintain a growth culture where our employees can maximize their potential, personally and professionally. Our objective is to provide an inclusive environment where people enjoy what they do and take pride in their work. We wish to embody a hard work, play harder culture.
• The Premier Waste Services Company in the U.S. and Canada - We continue to provide superior returns, remain environmentally responsible and continue to grow in a disciplined way, deploying resources intelligently and benefitting communities we live in. We remain a "different breed".

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status, WA state wage range $25.00/HR.