Lead Cosmetologist (Hair Stylist & Nail Technician)

Lead Cosmetologist

The Lead Cosmetologist is responsible for overseeing all hair and nail services at the resort salon, ensuring exceptional service delivery and guest satisfaction in alignment with the property's core service standards and brand attributes.

All duties are to be performed in accordance with Sunseeker Resort, state, departmental and property policies, practices, and procedures.

Job Duties:

• Provide leadership and guidance to the hair stylists and nail technicians, fostering a positive and professional work environment.
• Deliver refined luxury service and meet the demands of a fast-paced environment with exceptional judgment and multitasking abilities.
• Perform hair services including haircuts, blow drying, styling, treatments, colors, bridal hair, extensions, and makeup application.
• Provide nail care services including manicures, pedicures, and related services with attention to detail and quality.
• Maintain a clean, sanitary, and safe work environment for guests and associates, adhering to state guidelines and resort standards.
• Stay informed about the latest trends in hair and nail care services, products, and techniques.
• Ensure all workstations are stocked and maintain inventory levels, promptly notifying management of any re-orders needed.
• Monitor equipment for damage or maintenance needs, ensuring all tools are in optimal condition.
• Uphold professionalism and courtesy in all interactions with guests and team members.
• Enforce and comply with departmental policies, procedures, and standards, ensuring consistency and excellence in service delivery.
• Actively participate in training sessions and workshops to enhance skills and knowledge.
• Provide excellent service consistent with the properties core service standards and brand attributes.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
• Practice teamwork, create a positive work environment, warmly interact with fellow team members, and thank them when they lend assistance.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest interactions.
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform all other job-related duties as assigned.

What Are We Looking For?

Minimum Requirements:

• Minimum 21 years of age.
• High School diploma or equivalent.
• Current Florida Cosmologist license
• Minimum of three (3) years hands-on experience in haircuts, styles, color, and special occasion styles
• Minimum of three (3) years hands-on experience in nail services and designs
• Minimum of two (2) years' experience in guest service in a luxury resort, day spa or hotel environment

Other Minimum Requirements: Knowledge/Skills/Abilities:

• Able to effectively communicate in English, in both written and verbal forms.
• Ability to work varied shifts, including weekends and holidays.
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Possess interpersonal skills to deal effectively with guests and co-workers, have professional appearance and demeanor.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.