Lead Certified Medical Assistant - Urgent Care @ Crabapple

Medical Assistant Lead

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Day (United States of America)

Job Summary: The Medical Assistant Lead functions under the direction of the Physician, and/or Office Manager and serves as a clinical resource for Medical Assistants and a role model for team members. Demonstrates competency and skills to serve patients of all ages including neonate, infant, child, adolescent, adult and geriatric populations and is proficient in instructing and/or educating other team members of these competencies and skills. The MA Lead uses experience in this role to maintain and model clinical care by recognizing patient's needs, provide care for the patient under the physician's direction to include preparing patients for exams, assisting during treatments, education, and coordinating follow up care. They practice in a clinical environment that is administered by Office Managers and other leaders and is supported through the WellStar Clinical Champion Forum. Under the direction and supervision of the Clinical Services Department, the MA Lead will promote clinical competency as well as maintain clinical quality control through leading and supporting survey readiness efforts as it relates to back office clinical operations.

Core Responsibilities and Essential Functions:

Practice Operations * Provide direct patient care as directed by the provider. * Contributes to financial viability through service quality and clinical excellence. * Acts as liaison with Clinical Informatics as it relates to EHR training needs. * Assists with managing office operations when needed.

Compliance and Risk Management * Supports and applies a working knowledge of WellStar Health Systems Standard and Department Policies and Procedures, as well as Policies and Procedures specific to the Medical Group. * Upholds all applicable regulatory agency guidelines. * Lead back office clinical quality initiatives regarding Survey Readiness. * May serve as practice Safety Coach. * Participates in clinical site assessments.

Leadership * Plans, organizes, and assists with providers and clinical staff with patient care; evaluates care and ensures customer satisfaction; orients clinical staff to their job responsibilities; provides leadership in clinical problem solving. * Assists with staff recruitment as applicable; ensures an orientation plan for new staff members; provides timely feedback; evaluates and schedules in-service/training as needed; serves as liaison with physicians. * Serves as a preceptor and/or mentor for other Medical Assistants (and MA students) to ensure that there is a current and future qualified workforce; modeling professionalism and creating a healthy work environment. * Complements and interprets organizational policies and procedures and clinical standards and regulations. * Works with Clinical Services in development of clinical competencies for non-provider clinical staff. * Will lead check off process of annual competencies for MAs within the practice. * Attends monthly Clinical Champion meetings, shares information with practice staff, and leads in implementation of best practices. * Along with Practice Manager, ensure all MA staff maintains appropriate certifications and credentials.

Professional Responsibility * Patient Liaison * Provides relationship-based patient centered care that is consistent with population specific characteristics (e.g. age, gender, disease, etc) in a manner that adapts service delivery to reflect an understanding of cultural diversity. * Always partners with the patient and significant others and/or family (as appropriate) using such appropriate method for setting and purpose (e.g.,Huddles; explanation of physicians instructions); making the patients goals the focus of the plan of care. * Practices using current clinical practice standards within scope of MA practice. * Team Work and Collaboration * Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery model. * Demonstrates and promotes teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members. * Professional Development and Initiative * Completes all initial and ongoing professional competency assessment, required education and re-credentialing requirements. * Evidence Based Practice and Research * Promotes Evidence based practice, in regards to safe, quality patient care. Participates in activities such as value analysis as part of the decision making process in evaluating patient care products. * Consults appropriate experts and uses appropriate resources and evidence to address practice questions. * Resources and Support * Proactively plans for the care of patients across the care continuum in the course of giving direct patient care. * Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with Practice Manager and /or Clinical Services and other members of the health care team to achieve best practice outcomes. Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

• BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor
• CMA - Cert Medical Assistant
• CPT - Cert Phlebotomy Tech-Preferred

Required Minimum Experience: Experience as an MA and specific experience in particular specialty Required

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