Lead Banquet Server

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees work-life effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to grow your career.

Overview

Job Description:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Complete pre-function side work.
• Greet guests as they arrive and assist them with seating at tables.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
• Clear each course following procedures.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements.
• Complete closing side duties.
• Follow up on special arrangements to ensure compliance with such.
• Check storage areas for proper supplies, organization and cleanliness. Complete requisitions for additional supplies needed and submit to the warehouse.
• Meet with the kitchen to review scheduled groups menu and equipment requirements.
• Inspect table set-ups check for cleanliness, neatness, and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
• Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, and layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact.
• Direct servers on timing of service throughout functions.
• Promote positive guest relations at all times.
• Monitor and handle guest complaints to ensure guest satisfaction.
• Respond to all banquets communication via radios.
• Review status of assignments and any follow-up action with captains/manager.
• Maintain a cooperative team-like attitude in working with supervisors and fellow employees.
• Stock banquet supplies.
• Ensure inventory gets done once a month.
• Ensure closing side work has been completed.
• Run small group events without a captain or a manager.

Compensation: $20-22 per hour + tip pool

Every job here has the opportunity to grow into lead, supervisory, management, and executive-level positions. We promote from within and are also open to cross-training across a variety of departments.

Schedule: This is a 24/7, 365 day a year business that will require some work during nights, weekends and holidays. Must have a flexible schedule that can move between days and shifts as needed.

Qualifications:

• Someone with an engaging and welcoming personality
• Someone who is descriptive and can sale
• Someone with 2-4 years of food service experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Food Handler Card
• Mast Card
• This position requires a minimum formal education of a high school diploma.
• Able to demonstrate and maintain consistent and efficient performance.
• Able to accomplish projects in a timely manner.

Perks & Benefits:

• Free hot meals every day
• Free access to our fitness center, pool, hot tubs, and saunas
• 401(k) with employer match
• Paid sick time
• Comprehensive benefits for full-time associates (medical, dental, vision, PTO, paid holidays + more!)
• Career growth opportunities we promote from within and support cross-training across departments.

The compensation for this position is $20.00/Hr. - $22.00/Hr. based on qualifications and experience.