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Lead Azure Devops Engineer

Syntricate Technologies

Company : Syntricate Technologies

Location : Milwaukee, WI, 53202

Posted Date : 25 October 2025

Job Type : Other

Category : Software Development

Occupation : Devops Engineer

Job Details

Position- Lead Azure Devops Engineer
Duration-W2
Location- Milwaukee, WI (Hybrid Model)
Job Description
  • Drive customer satisfaction through excellent support.
  • Be able to establish strong customer rapport, mine the account and generate new leads
  • Be the first point of contact for escalations.
  • Be able to engage into technical discussions with the stakeholders (DevOps, IaC, DevSecOps)
  • Work very closely with the offshore Program Manager on all aspects of the project.
  • Should be able to understand the application and DevOps architecture at a high level to assess the complexity of customer issues
  • Create, maintain and institutionalize operational runbooks, SoPs, Knowledge base and hand-over process
  • Review all technical support-related processes and documentation for continuous improvement
  • Ensure support team goals and SLAs are met. Define and implement continuous improvement in SLAs
  • Assist in the creation of the team KPIs as well as monitor and report on results
  • Drive triage and reporting process
  • Guide and coach the team on efficient debugging and troubleshooting
  • Participate in timely resolving SEV1/2 incidents and responsible for sending regular status reports.
  • Maintain best practices on managing systems and services across all environments
  • Maintain project data & ensure status reports are created regularly
Job Responsibilities
  • 8+ Years of experience in the IT industry with 4+ years as a support lead.
  • Knowledge and experience in all Phases of Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Continuous Integration (CI), Continuous Deployment (CD), Cloud Implementations and configurations.
  • Experience with git workflows, and best practices of storing/managing infrastructure as a code in version control systems (including, but not limited to, Jenkins jobs, branching/merging, conflicts resolving, etc).
  • Ability ideate and generate new revenue streams for GL
  • Ability to clearly communicate with Business representatives of the client, map technical factors to corresponding business outcomes
  • Strong problem-solving and communication skills
  • Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure etc.
  • Strong analytical skills to investigate and resolve customer issues/escalations
  • Experience of Service management and ticketing tools (JIRA/SNOW service desk), incident and problem management
  • Ability to work with offshore team to provide a seamless experience and meet customer expectations
  • Proven people management and leadership skills
  • Good knowledge of ITIL practices
  • Experience in supporting large enterprise systems and their DevOps systems
  • Able to multitask efficiently under time pressure
  • Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).
  • Knowledge of shell scripting and automation
Regards, Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : |
Email : | Web:
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