Laboratory Assistant

Laboratory Information System Analyst

The Laboratory Information System (LIS) System Analyst plays a critical role in supporting, maintaining, and optimizing the LIS and its interfaces within the clinical and anatomic pathology domains. This position acts as a key liaison between laboratory departments, IT, and vendors ensuring seamless integration, regulatory compliance, data integrity, and operational excellence across all laboratory information workflows. The analyst provides end-user support, system enhancements, and technical leadership in projects and ongoing operations. The analyst also collaborates closely with cross-functional departments such as Infection Control, Quality, Pharmacy, Nursing, and Clinical Informatics to ensure the LIS supports broader clinical safety and quality goals across the healthcare system.

Manages and maintains the LIS including systems, instruments, and middleware; performs system builds, testing, documentation of changes, and manages system security and access. Supports the implementation and maintenance of LIS interfaces with hospital systems, external labs, and analytical instruments; monitors and troubleshoots HL7 interfaces to ensure accurate data exchange and coordinates with IT and vendors on upgrades, patches, and new interface rollouts.

Provides daily operational support including issue resolution, helpdesk triage, and after-hours technical assistance. Collaborates closely with cross-functional teams including clinical operational and IT staff to align LIS capabilities with evolving workflows and system needs outside of formal project efforts. Leads and participates in complex projects within the LIS Epic or other hospital software ensuring clear communication among multidisciplinary teams. Performs analysis, development, and implementation of new LIS solutions and enhancements. Collaborates with stakeholders to design workflows, align IT solutions with operational needs, and provide training and technical guidance. Monitors and maintains LIS compliance, develops policies and documentation, uses Excel and other data tools for quality reporting and regulatory support (e.g., CAP, CLIA, HIPAA, TJC).

Develops innovative solutions to address complex laboratory and organizational needs. Functions as subject matter expert for area of concentration in Soft Epic or other hospital software.

Associate Degree in Computer Science or minimum of two years of laboratory or healthcare experience. Minimum of an associate degree in computer science or two (2) years of progressive work experience in the IT field or two (2) years of healthcare experience. Experience with LIS platforms such as SoftLab, SoftBank, or SoftPath is preferred. Knowledge of HL7 clinical workflows, lab instrumentation, and data integration preferred. Experience working in a clinical or laboratory environment preferred. Epic certification preferred or ability to achieve within one year. Soft certification preferred or ability to achieve within one year. Certification in LIS software, clinical informatics or relevant technologies preferred.

Medical, dental, and vision benefits available. 403(b) company match available. Tuition reimbursement. Employee discount program. Competitive PTO. Location: Froedtert South Inc. LABORATORY. Schedule: Full-time Days 80.