Know Your Client Operations Senior Analyst

Know Your Client Operations Senior Analyst

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The KYC Procedure Sr Analyst is an intermediate level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. This role will work hand in hand with the Leadership Team and the Operations Team within the Financial Crimes business to develop and design processes and create procedures around those processes. Specific responsibilities vary and may include reviewing policies, standards and directives to determine business impact and further execute on those requirements to ensure alignment and compliance. Existing documentation must be analyzed to ensure risks and control points are properly addressed.

Responsibilities

• Manage the tracking and documentation of changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training.
• Review updates to procedures with analysts, team leads, and managers to identify any possible considerations that management and compliance should evaluate.
• Conducts change impact analysis to assess the potential implications of changes and documents business rules (where applicable), functions and requirements.
• Directs or participates in special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service.
• Ability to effectively communicate the changes identified to the teams impacted by those changes.
• Liaison with Training on procedure updates to ensure items are incorporated into the training material for new and existing employees.
• Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
• Participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and research and analysis; develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; prepare reports and written findings and recommendations; monitor changes.
• Liaison with the technology team on items that cannot be resolved by technology solutions and need to be addressed through procedure or policy updates.
• Partners with various AML partners for advisement and resolution of policy and procedural issues.
• Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of experience
• Experience with Banking and Financial Institutions
• Demonstrated understanding of KYC Policies & Procedures
• Strong knowledge of Citibank customer and transaction systems (CitiKYC, Concierge, NetX360, etc.)
• Advanced organizational skills with the ability to handle multiple assignments
• Exceptional one-on-one and group presentation, facilitation and communication skills
• Excellent communication skills; written and verbal
• Leadership, drive and results focus
• Strong Microsoft Office Suite knowledge (Word, Excel, Outlook and PowerPoint)
• Strong written and verbal communication skills

Education

• Bachelor's degree/University degree or equivalent experience