Key Account Manager

Key Account Manager

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.

As a Key Account Manager for Locumsmart, your primary responsibility is to develop and maintain relationships with clients, ensuring their satisfaction with the company's products and services and that Locumsmart meets the needs of the clients in the healthcare industry.

Responsibilities

• Building and maintaining relationships with key clients in the healthcare industry.
• Developing strategies to grow revenue and market share.
• Conducting market research and analysis to identify opportunities for growth.
• Collaborating with internal teams such as marketing, sales, and product development to ensure that client needs are met.
• Understanding and staying up-to-date on industry regulations and compliance requirements.
• Providing exceptional customer service to clients, including responding to inquiries and concerns in a timely manner.
• Meeting or exceeding sales targets and other performance metrics.
• Negotiating contracts and agreements with clients.
• Creating and delivering presentations to clients on products and services.
• Providing feedback to the company on client needs, industry trends, and competitor activity.
• Maintaining accurate records and reports on client interactions and sales activities.
• Representing the company at industry events and conferences.

Your Role Will Involve:

• Managing client accounts: You will be responsible for managing client accounts and building strong relationships with them. This will involve understanding their needs, goals, and expectations, and ensuring that they receive the highest level of service from Locumsmart.
• Developing new business: You will be responsible for identifying new business opportunities and developing strategies to acquire new clients. This may involve attending networking events, conducting research, and creating marketing campaigns to promote Locumsmart's products and services.

Providing Support and Training:

• You will provide customer education on how to use Locumsmart to solve business challenges.
• Increase feature adoption of Locumsmart by positioning new features to enhance current and new features.
• You will provide support to clients by answering their questions, addressing their concerns, and resolving any issues they may have. You will also work closely with other teams within the company to ensure that clients receive timely and effective support.
• Tracking metrics: You will track and analyze key metrics, such as client satisfaction, retention, and revenue, to ensure that Locumsmart is meeting its targets and delivering high-quality service to clients.

Collaborating with Teams:

You will collaborate with other teams within the company, such as sales, marketing, and customer service, to ensure that all client needs are met and that the company is delivering a cohesive and effective service.

Staying Up-to-Date:

You will stay up-to-date with industry trends and developments, and make recommendations to the company on how to improve its services and stay competitive.

Qualifications:

• Excellent communication and interpersonal skills
• Strong understanding of the Locums and healthcare industry
• Proven track record in sales and account management.
• Bachelor's degree in business, marketing, or a related field is typically required
• Knowledge of healthcare regulations and compliance is also a plus.

In return we offer:

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different? You.